globetrotter, there are various posts on this subject around the forum,iirc even in the faqs? if it is the inards of the motor then it is the plastic spool that has stripped and made the cable overrun. you can rebuild (ooo steve austin moment :lol:) it,aslong as the motor itself is working,then EITHER buy a repair kit from ebay.yes they have started to sell them for our cars now,or obtain another motor/regulator and take it apart and carry out the repairs. it is fiddiliy,but do able.