Is this just a Ford thing? When I go to my local Vee Dub dealer I get free tea, coffee, coke, Perrier Water, a paper to read, comfy chair to sit in, and the manager takes the time to stop and ask if everything is alright. And that is just whilst I am waiting for the surfer dude parts guy! Sandals, Bermuda Shorts and a Hawaiian shirt go a long way in his domain!