cruise has been covered loads of times on here within the posts may have what your problem could be,air con lets hope it is just requiring a regas(iirc)kwik fit are doing a deal at the moment.TIS not allowed to mention this :unsure: very useful bit of kit,vag com is a good thing to have as well been mentioned recently about which lead to buy,remote key can be obtained from ebay,i got a remote and a new blank and had it cut at timpsons just make sure it has the same code as the 1 youve already got(stamped on the side of the remote) and you should be able to program it to your car as you all ready have 2 keys.hth a little. whereabouts in the south east are you?