oh ..... that sounds like a phone call i've had many times with ntl .....and yet i still come off the worst for it! i always pay my bill with my card over the phone now the operater will tell me i hneed to pay x amount i pay alls well.... then the next months bills in and it says i underpaid by x amount i call ntl and they said the person i paid my bill too shouldn't have said that amount! grrrr