Update.... Minibus picked me up from work as arranged, car was waiting for me all washed and cleaned inside and out. They'd adjusted the strikers on both rear doors as these had been difficult to close without slamming hard, seem improved although test will be whether the kids can close the doors from inside by themselves. The seatbelt retaining clip for the middle row of seats on the drivers side had been fixed and a new seat catch had been fitted where the original had broken off. Was charged 169.00 which was what I'd been quoted. Only parts were oil and filter, no part numbers so have to assume correct oil had been used. Service book stamped up, a 'visual check' checklist supplied which included thickness of discs and pads and tyre depth. So, no complaints although there wasn't anything wrong mechanically before I took it in so wasn't really expecting to notice much difference, certainly seems fine on my 55 mile journey around the M25/M3 this morning. Service manager mentioned Ford would probably be in touch soon to survey how satisfied I have been, and urged me to say 'completely satisfied' rather than just 'satisfied'. I said as long as nothing untoward came to light I would do this. So, based on my limited, first-time experience of Evans Halshaw Welwyn I would give them the thumbs up so far, although on a 10,000 mile year old car you wouldn't expect much to be a problem. But certainly the customer service side of things was very good.