Help Please!..laptop Nay Working...

[mumof4]

First thing the guy at tesco did was turn it over to look for the sticker..all that is left is one corner and a strip type thing that you get in notes...he said that without that there was not a lot they could do..When i rang acer..they said that unless i can provide them with a license number they cant help..as they said the set up disc/xp disc is serial coded to the xp on the laptop..

 

 

so ask acer what the xp license was for a laptop s/n of ..........

 

 

I dont understand what you mean :D

[mumof4]

Just had a call....the hard drive is gone..it is corrupted and no longer reads...i have been quoted 150 tops to get it fixed :16: ..so im just gonna get it back off him.What i would like to know..is how could this happen?It is 7 months old..not used for the internet..used to play games and watch dvds.....how?..how could this happen?...He said with it being only 7 months old it should have a warranty..which it does....but they want to know the license number of the xp...i will try and get back in touch with acer and see what they say now we know what is wrong with it..Not holding out much hope though :D

He said a new hard drive was about 55 quid...then would still need recovery discs at 45 quid a pop..labour etc......gawd..

[Guest MATT jr]

the hard drive has either just gone "pop" or its abused (dropped?)

 

get on to acer lol, you've got a warranty, uv just got prove it!

 

MJR

[NikpV]

Just had a call....the hard drive is gone..it is corrupted and no longer reads...i have been quoted 150 tops to get it fixed :16: ..so im just gonna get it back off him.What i would like to know..is how could this happen?It is 7 months old..not used for the internet..used to play games and watch dvds.....how?..how could this happen?...He said with it being only 7 months old it should have a warranty..which it does....but they want to know the license number of the xp...i will try and get back in touch with acer and see what they say now we know what is wrong with it..Not holding out much hope though :D

He said a new hard drive was about 55 quid...then would still need recovery discs at 45 quid a pop..labour etc......gawd..

 

 

as Matt_jr says

 

provided there is no sign of abuse you need to invoke the waranty, for a small fee the guy you have looking at the machine may well give you a written statement that there is no sign of abuse (if thats true) - you should have at least a years warranty. DO NOT get distracted by this talk of the label, any waranty its absense may void is only extra warranty and does not affect you statutory rights under the sale of goods act SOGA. Initially your waranty is with tesco - the sale was through them - be polite but firm (you said you have the receipt) it is up to them to sort it out. Research the SOGA online if you don't believe me.

[mumof4]

Her dad has the receipt..i have asked him to send it to me..

 

No sign of abuse.....she has etched her name on it..the screen looks as if it has been poked..has blotches on it..The cdrom tray is missing a bit.....and it has a dent in the top....i did tell him not to get her one...but hey..she wanted it so he bought her it just to make her happy.

[Guest Cepheus]

Her dad has the receipt..i have asked him to send it to me..

 

No sign of abuse.....she has etched her name on it..the screen looks as if it has been poked..has blotches on it..The cdrom tray is missing a bit.....and it has a dent in the top....i did tell him not to get her one...but hey..she wanted it so he bought her it just to make her happy.

 

if someone had etched their name on me, poked my screen, lost some of my tray and dented my top I'd feel pretty abused :D

 

Joking aside, this type of external wear and tear shouldn't affect the functionality of the hard drive. Speak to the bloke at the PC shop and ask him what exactly has gone wrong with the drive. If he's said that it won't read then I'd guess that its either a fault with the platter surface of the drive or with the read/write head. This will be covered under warranty regardless of whether you have the winXP licence number or not. Don't take NO for an answer!!

[Guest wolfie]

Her dad has the receipt..i have asked him to send it to me..

 

No sign of abuse.....she has etched her name on it..the screen looks as if it has been poked..has blotches on it..The cdrom tray is missing a bit.....and it has a dent in the top....

 

 

mmm may be normal wear and tear but you know how these people think!

a replacement HD will set you back between

[mumof4]

i know she hasnt looked after it...i did warn her dad..and i told her to take care of it.... :D

 

The hard drive is unreadable...

[mumof4]

Her dad has the receipt..i have asked him to send it to me..

 

No sign of abuse.....she has etched her name on it..the screen looks as if it has been poked..has blotches on it..The cdrom tray is missing a bit.....and it has a dent in the top....

 

 

mmm may be normal wear and tear but you know how these people think!

a replacement HD will set you back between

[big_kev]

Her dad has the receipt..i have asked him to send it to me..

 

No sign of abuse.....she has etched her name on it..the screen looks as if it has been poked..has blotches on it..The cdrom tray is missing a bit.....and it has a dent in the top....

 

 

mmm may be normal wear and tear but you know how these people think!

a replacement HD will set you back between

[big_kev]

What was the model of the laptop ?

[mumof4]

It was a 40GB one...and i think that is plenty enough for her!

 

What was the model of the laptop ?

 

 

It is an acer travelmate 2420.Notebook.

[MadBaz]

Once the operating systems on Maz, then you'll need to download and run most of these :D

[big_kev]

It was a 40GB one...and i think that is plenty enough for her!

 

What was the model of the laptop ?

 

 

It is an acer travelmate 2420.Notebook.

 

If its a Phoenix bios try the usual backdoor passwords in no particular order

 

PHOENIX

 

phoenix

 

CMOS

 

BIOS

 

Also if your hard disc is dodgy and you have to get a new one and reinstall windows then keep your old hard disc and buy a cheap usb external dard disk case ( 2.5" version ) and install your old hard disk.

 

You may still be able to get some of your old data from it.

[Guest gooner52]

just found this

 

as my girls pc has come up with the same thing

 

problem is i dont have my windows xp disc here

 

so have just spokern to the peep that has it

 

its in the post :o

 

maz when i get it back if you want to borrow it let me know

[NikpV]

just found this

 

as my girls pc has come up with the same thing

 

problem is i dont have my windows xp disc here

 

so have just spokern to the peep that has it

 

its in the post :o

 

maz when i get it back if you want to borrow it let me know

 

 

wow - exactly the same error :D lay your bets gentlemen onto a winner here :o :D :lol:

[mumof4]

Let me know how you get on James..be interesting to see if it works.. :o

[Guest gooner52]

Let me know how you get on James..be interesting to see if it works.. :D

 

 

will do maz :o

[big_kev]

Let me know how you get on James..be interesting to see if it works.. :D

 

 

will do maz :D

 

If you have the windows CD and authentication code then just go for install windows and then when it detects the existing operating system choose repair.

 

I personally wouldn't touch the recovery console even with a very long bargepole !

[mumof4]

Just put a winxp disc in..nothing happened..same error came up

[Guest wolfie]

is it set to boot from cd though? if it's not then it will keep trying to start up via the HD with the corrupt files and will keep giving the error message

[El Dingo]

is it set to boot from cd though? if it's not then it will keep trying to start up via the HD with the corrupt files and will keep giving the error message

 

Good point. Can you get into the BIOS menu, Mof4? Then you can check the 'boot' order, however, it's likely to be CD first (unless Nik proves me wrong about computers AGAIN!!! :D )

[big_kev]

Mo4 you still need to concentrate on getting into the bios and changing the boot up order from HD to CD.

Its obviously set to boot up from the HD first.

 

I am sure on this laptop it is possible to reset the bios via a jumper or battery removal.

 

Or finding a backdoor passwords if one exists

 

Can you confirm the bios type ( phoenix, amibios or whatever )

[El Dingo]

Mo4 you still need to concentrate on getting into the bios and changing the boot up order from HD to CD.

Its obviously set to boot up from the HD first.

 

I am sure on this laptop it is possible to reset the bios via a jumper or battery removal.

 

Or finding a backdoor passwords if one exists

 

Can you confirm the bios type ( phoenix, amibios or whatever )

 

On my work laptop, when you start up there's a note that says 'press del to enter set-up'. This gets the BIOS menu on screen... at least it works on my machine. (Just an idea.)

[big_kev]

Mo4 you still need to concentrate on getting into the bios and changing the boot up order from HD to CD.

Its obviously set to boot up from the HD first.

 

I am sure on this laptop it is possible to reset the bios via a jumper or battery removal.

 

Or finding a backdoor passwords if one exists

 

Can you confirm the bios type ( phoenix, amibios or whatever )

 

On my work laptop, when you start up there's a note that says 'press del to enter set-up'. This gets the BIOS menu on screen... at least it works on my machine. (Just an idea.)

 

Someone has set a password on her bios entry