Yep , bloody dreadful company and expensive too boot, have found my Ford dealer to be cheaper for bulbs, wipers and remote batteries!- I refuse to use them , find a decent independent and stick with them. As for the staff -unless your another spotty yut with a Corsa of course. Have a mate whos an Auto Electrican who says hes lost count of the amount of Halfrauds fits hes had to put right - whole dashboard in one car - side airbags in another.... As for there "cycle experts" - dont get me started. How on earth are they still in business?