Hi Took my gal in for a service at Bramalls in bexley early this year(JAN/FEB 05).Took the vehicle home (journey of about 2 miles) and left it on the drive overnight ,only to return in the morning and find 4 plus litres of engine oil spread all over the drive.Upon my own examination ,the oil filter had not been put on properly.Repaired it myself,but spoke to Managing Director,no arguments.Total refund,full service carried out again,and offer of professional services to clean drive.Though I got the right response, this is not my first experience of shabby service from this dealership.I now do my own servicing and have found an independent RELIABLE garage nearby. Rosie. P.S. 85,000 plus on the clock and going extremely well.Has got better since doing long trips on French Motorways.