Here's another ... Went to my local dealer on the Tuesday to book my car in on the Friday for a new front tyre, tailgate `FORD' badge and investigative work on why I'm getting smoke from the rear heater device under the car when its cold outside (which causes problems for the drivers behind) Took it in at 10.00am, I phoned around 2.00pm to see if it was ready. Sorry won't be ready until 4.15pm. When I went to fetch it, I was told couldn't find anything wrong with the heater, their computers had gone down and lost all their orders, so no new tyre was fitted, but the badge was fitted, and comes with a 12 month guarantee!! Which is good as all the polyester coating on the tailgate is coming off where they've glued it on. So they had my car for 6 hours to fit a tailgate badge very poorly!!! The only good thing is (in a way) is that it cost me