Easyjet And Euro Regulations

[seatkid]

On 4th May my Easyjet return flight from Warsaw to London was cancelled leaving me and my wife stranded at the airport at 11pm. After some confusion and no information whatsoever, Easyjet coached us off to a nearby hotel for the night. I asked about telephone calls but the hotel refused saying any phone calls would be at my expense. Next day we were hurriedly coached back at 8am for a 4 and a half hour stay at Warsaw Etudia - a tiny airport with no facilities and then had to do battle with a load of Germans who flooded the terminal and totally ignored queueing protocol. :( I almost started WWIII! :D On the flight home the pilot gave us a story that the previous nights inbound flight was diverted to Amsterdam due to a disruptive passenger and there was not enough flying hours left to continue to Warsaw.

 

I wont tell what stress I was under, but next day I had a non refundable flight to Taiwan I had to catch....

 

Any way I contacted Easyjet for a written explanation and after 2 attempts from them I got a letter explaining that the flight was cancelled due to "technical reasons". Non specific explanation.....maybe the pilots story was just a cock and bull story to stop people claiming compensation.......

 

So I tried to email them, but everytime I tried, the Easyjet feedback form just ignored me (FF and IE6) - funny it worked before - I concluded that either the flight number or keywords such as "cancelled" or "compensation" stopped the feedback form working......

 

So I wrote asking about compensation under European regulations.......4 weeks later no reply......I wrote a second time, giving them a deadline and sent it recorded/signed for delivery.....2 weeks later no reply.

 

Should I submit a claim in the small claims court? Or am I wasting my time - it will cost

[Ian in Northampton]

First: anyone who books a non-refundable ticket to Taiwan and then flies Easyjet in the year preceding the trip to Taiwan - let alone the month, week or, God help us, day before - shouldn't be allowed out unaccompanied. I can only believe that the programme 'Airline' passed you by?

 

Anyway, enough of the high handed moralising. You could try Andy Harrison, Easyjet's CEO, at andy@easyjet.com.

[El Dingo]

I don't fly Ryanair anymore, for similar reasons of zero customer service. Of the low cost airlines I used to use , I quite liked Debonair, but they went bust a few years ago.

I figure that my time is worth more than the savings, and I value my time at about

[Ian in Northampton]

I think you may be right about the small claims route. At a guess - and it is a guess - the airlines almost certainly exclude responsibility for consequential loss, which is what I guess we're talking about here. I believe their liability is limited to feeding you, putting you up in a hotel and using all reasonable efforts to get you to where you wanted to go - but where I'd guess they draw a line is in being held responsible for losses incurred as a result of a delay or cancelled flight. As well as the email to Andy Johnson, however, you could also try writing personally to Stelios - he always comes across as a very nice man... -_-

[greg_68]

I didn't think Stelios had anything to do with Easyjet now, hasn't he sold all his interest in it?

[Bigjeeze]

I think that this is one of those incidents that should be chalked down to experience. I have had similar situations with Debonair (left me in Munich ) Ryanair (delayed 8 hours) and of course the majors - One Airline even put the wrong time on my ticket so that when I arrived I was 2 hours too late!. Virgin took me to Washington then cited Aircraft faults and told me they would get me back two days later!! ( I got home on BA)

 

I am impressed that they put you up - that runs counter to my experience.

 

Basically - "Good thing no cheap - Cheap thing no good" as my Taiwanese friend would say.