IDH Posted March 22, 2006 Report Posted March 22, 2006 Just had confirmation from Ford Customer relationship centre that they will not be reimbursing me for the Quote
johnb80 Posted March 22, 2006 Report Posted March 22, 2006 Yep....... Ring them back, ask for their address and to whom a court summons should be addressed. Then go to the small claims court. Your case will hinge on the perceived 'normal' life of a clutch. Ask around on here for instance and if for example 60,000 was the average, that would suggest it must have been faulty from day 1 and thus Ford should pay. Simple and effective, just go for it. They will back down and offer part or full payment in my experience. I've just had 4 new alloys after 30 months wear due to the laquer failing. I got all the normal - 'Its bodywork therefore not covered' crap. The above sort of response did the trick. Good luck - JB Quote
IDH Posted March 22, 2006 Author Report Posted March 22, 2006 Thanks John, i appreciate the advice. So here goes.... Request to all viewers - if you read this thread can you just add the year of vehicle and mileage if on the original clutch or the mileage if you had one fail. Many thanks Quote
mumof4 Posted March 22, 2006 Report Posted March 22, 2006 2001 mk2 gal .54k. original clutch... hope this all helps. :D Quote
dave_m Posted March 22, 2006 Report Posted March 22, 2006 2001 MK2 galaxy, 100k, Original Clutch and I tow a caravan regularly I Think you have a good case that is worth pursuing! Quote
Bigjeeze Posted March 22, 2006 Report Posted March 22, 2006 Two Gal's Mk1 1997 TDi 130K original Clutch Mk2 2001/2 TDi 91K original clutch Quote
Steven.Langdale Posted March 22, 2006 Report Posted March 22, 2006 The '95 2L Gal I got rid of a few months back had 189K on the clock and still on the original clutch. Steven Quote
Masked Marauder Posted March 22, 2006 Report Posted March 22, 2006 1998 1.9TDi, 120,000 miles and still appears to be on original clutch.... Quote
johnb80 Posted March 22, 2006 Report Posted March 22, 2006 I do think there's a 'slight' case for Ford to answer :blink: Keep em coming guys. Regards - JB Quote
Guest Cepheus Posted March 22, 2006 Report Posted March 22, 2006 1999 V 2.3 - 69k and still on original clutch from what I can tell (no receipts for clutch work in owners folder, but plenty for other work) Hope you come away triumphant! Quote
Ivor Posted March 22, 2006 Report Posted March 22, 2006 2000 1.9TDi MK2 - 61K and tow a caravan (3000 miles last August in France towing), original clutch. Quote
jkspoff Posted March 22, 2006 Report Posted March 22, 2006 2001 Tdi mk2, 65k miles, original clutch. I used to have a Peugeot 406, 38,000 miles the clutch failed after 2 years and was replaced under warranty in full by Peugeot. Quote
IDH Posted March 23, 2006 Author Report Posted March 23, 2006 thanks everyone...please keep 'em coming!! regardsIDH Quote
johnb80 Posted March 23, 2006 Report Posted March 23, 2006 Amazing that absolutely no-one has had a clutch fail at less than 60K :rolleyes: Remeber it doesn't matter what the Ford warranty states, the LAW states that goods "must be of merchantable quality" i.e. not faulty. Clearly your clutch did not meet the criteria and you therefore have a good case. If you need help on the small claims court procedure, let me know. I'm not a lawyer but I do use the small claims court regularly and so far I haven't lost a case :lol: Regards - JB Quote
Masked Marauder Posted March 23, 2006 Report Posted March 23, 2006 Agreed John, but those rights are against the retailer of the goods, not the manufacturer, but as ultimately the manufacturer will pick up the tab from the retailer so still worth a go. Quote
johnb80 Posted March 23, 2006 Report Posted March 23, 2006 I have found in my experience that it's straight forward for the retailer to forward the action on to the manufacturer. In all honesty I don't think it will get to court, every time I've had a go at Ford they've paid at least 95% of the claim. Regards - JB Quote
Masked Marauder Posted March 23, 2006 Report Posted March 23, 2006 Yes, I agree. In this case if he recovers two thirds of the money then I think he will have had a fair result. Ideally he will recover it all though. Quote
chicosi Posted March 23, 2006 Report Posted March 23, 2006 98 2.3 Si 78,000 miles, bought it second-hand at 50,000 but I'm willing to bet it's the original clutch. Sorry to hijack the thread slightly but the sump on mine has corroded and is now leaking. I ordered a second-hand one from a breaker (new one is Quote
steelblue ghia Posted March 23, 2006 Report Posted March 23, 2006 2000 mk1 tdi ghia,130k, still original clutch. Quote
teresa Posted March 23, 2006 Report Posted March 23, 2006 99 v si 2.3 mk 1 62,327 original clutch Quote
Goofygolfer Posted March 23, 2006 Report Posted March 23, 2006 2000 2.3 69,000 on original clutch Quote
Rallim Posted March 23, 2006 Report Posted March 23, 2006 Sharan Mk2 2001 1.9TDI - 89000miles - Original clutch and still feels fine. Gordon. Quote
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