NikNak Posted July 27, 2003 Report Posted July 27, 2003 OK..... this is my first posting, so be gentle with me!! March 2003 registered Galaxy, diesel auto in Spruce Green....... mmmmmhhhhhh. But whats this..... less than 2000 miles and the Air Bag warning light (plus the digital display) come on, shock horror.....!!! Contact local dealer, "Bring it in and we'll have a look"......... "Yes, there is a fault with the air bag system, we'll need to book it in so that we can check it out". But i thought that's why i brought it in today......?!?!?! No, it seems it dont work like that with Ford's Ok, it get's re-booked to be investigated thoroughtly, stays overnight while a new 'module' is ordered and fitted. Ring Ring, Ring Ring............ goes my mobile, "It's ready for collection sir". I pick it up later that day. Turn the key, and guess what....?? Yep, the air bag warning light comes on....!!!! Not amused, i storm back into reception, throw the key on the desk and say "For something that is supposed to be fixed is still telling me it's faulty!!" The workshop manager is called............. "ahhh", he says "I think i know the problem here, it's not the module, you have a slightly flat battery, the electrical system is so clever on these vehicles......... blah blah blah". "What rubbish" i said, "so you're telling me if i go away on holiday, when i come back, i nip in the car down the local shop for a pint of milk, the air bag warning lights will come on, and i'll need to come to you to have the fault cleared again???" Anyway.......... he's the experienced mechanic that knows best, so the car was left overnight with the battery on charge. Collected it the next morning, and guess what?? Yep everything was fine!!!! That is until 36 hours later (just this morning, Sunday), got in the car to go to B+Q (i'm re-doing the kitchen, ok), on hey presto.......... the AIR BAG WARNING light pops up again.......!!!! Get out, check the green light (on the ever-so clever battery), yep it's still green so it cant be that can it Mr Ford mechanic!!! Cant wait till tomorrow morning when i call him (in an ever-so nice friendly voice), i'll explain that even though he has over 18 years of experience of working with Ford's, and that he prefers working on Galaxy's (his word's), i'll tell him he got it wrong. And that he should have looked at the Clock Spring and Switch, like i suggested in the first place!!! Your comments please........ Nick Quote
Ivor_E_Tower Posted July 28, 2003 Report Posted July 28, 2003 (1) yes Ford dealers seem to use the first trip to confirm that there is a fault, and require another booking to investigate it (even though everyone else seems to think that the first visit after reporting a fault is to investigate it).(2) If they cannot fix your fault this time, demand a new replacement vehicle as yours is obviously either a "lemon" or has an incurable fault. Good luck!Ivor Quote
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