NikpV Posted May 27, 2006 Report Posted May 27, 2006 Isn't that fraud on the part of the broker? Quote
morticiaskeeper Posted May 27, 2006 Report Posted May 27, 2006 Isn't that fraud on the part of the broker? That's part of my argument. The financial ombudsman and trading standards are also involved. Norwich Union are investigating how a broker can issue a certificate without telling them. Quote
NikpV Posted May 27, 2006 Report Posted May 27, 2006 The financial ombudsman and trading standards are also involved. Norwich Union are investigating how a broker can issue a certificate without telling them They're surely not arguing over it are they ?? Quote
morticiaskeeper Posted May 27, 2006 Report Posted May 27, 2006 Still waiting on an answer. This only blew up on Tuesday night when the windscreen repairer told me they had problems getting the money. By the time I had found out that NU didn't have me covered, my priority was to get some cover sorted out. That was Thursday. Snot letter giving them a deadline, CC'd to Trading Standards went this morning. This isn't the first time I've had problems with them. Last September, they took the whole year payment by DD rather than one month. They refunded the year, less the first month, plus my bank charges. That is when I reckon they had the problem, refunded a full year's policy, so didn't renew it. They also took a long time to come up with proof of no claims when I had to change underwriters because of the LPG. When they phoned me on the morning of buying the car to say they couldn't cover LPG, I said "never mind, I'll find some somewhere" then put the phone down. they called back within 10 minutes having 'found' a insurer that would cover LPG!! Problem was, I was 20 minutes away from collecting the car, so didn't have time to look around, had to accept the deal. I didn't even approach them as a broker in the first place, just got my cover transferred to them when I moved up from Brizzle. Quote
NikpV Posted June 2, 2006 Report Posted June 2, 2006 Still waiting on an answer. This only blew up on Tuesday night when the windscreen repairer told me they had problems getting the money. By the time I had found out that NU didn't have me covered, my priority was to get some cover sorted out. That was Thursday. Snot letter giving them a deadline, CC'd to Trading Standards went this morning. This isn't the first time I've had problems with them. Last September, they took the whole year payment by DD rather than one month. They refunded the year, less the first month, plus my bank charges. That is when I reckon they had the problem, refunded a full year's policy, so didn't renew it. They also took a long time to come up with proof of no claims when I had to change underwriters because of the LPG. When they phoned me on the morning of buying the car to say they couldn't cover LPG, I said "never mind, I'll find some somewhere" then put the phone down. they called back within 10 minutes having 'found' a insurer that would cover LPG!! Problem was, I was 20 minutes away from collecting the car, so didn't have time to look around, had to accept the deal. I didn't even approach them as a broker in the first place, just got my cover transferred to them when I moved up from Brizzle. I know its early days yet but - any resolution on this ??? Quote
morticiaskeeper Posted June 3, 2006 Report Posted June 3, 2006 Just a note to say they're looking into it. If it wasn't for the windscreen repair, I would just forget it, can't be arsed to waste energy going after them. But I WILL get my money Quote
Sharanfx Posted June 3, 2006 Report Posted June 3, 2006 I use Adrian Flux for mine, and all the Mods are listed, Bodywork, engine & Wheels. They do good prices on VWs I pay Quote
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