Problems With My Galaxy

[javedsaleem]

I purchased a Car in mid-May 2013 for £4050 from a Garage- it came with a 3 month warranty - £150 was paid with credit card and £3900 by cash. It is a 2004 Ford Galaxy.

 

Within 2 weeks, it had broken down, so I took it back to the Garage  where I purchased it from - they did a minor repair job, and it seemed ok.... until it broke down a week later....

 

when I took it back, they said that the previous time, an 'actuator was sticking, due to rust', so they had just freed it' - they have done no-further work on the car,

 

I have done my own research and have found out that the 'actuator' is in fact, integral part of the Turbo system for the car - it cannot be repaired if it rusts away and the whole turbo system must be replaced, at a cost of almost £1000

 

I beleive they purchased from an Auction and sold on, knowing full well that it had a problem.

It goes into Limp Mode - I had the code read and it was:-

17964
P1556
Charge Pressure Control - Negative Deviation

 

I now need to get I need a full diagnosis of engine, plus inspection of Car and Engineers Report - Anyoneknow any specialist or good garage's in Peterborough that can help ?

 

A few other interesting facts are:-

when we where purchasing the car, the Salesman kept saying that he had to go and was rushing us to buy

 

When we decided to purchase the vehicle, he would not show us the Service History or V5 document - he only showed us Service History and the MOT paper, after we had paid. Then we received a new V5 document from the DVLA, we discovered that it had 6 previous owners.

 

On the service history, he said it was fully serviced, as that how it was advertised. My subsequent investigations have realised that the service history is fake, as the Garages on the service history say that they have never serviced this vehicle.

 

Other things show that it does not match up to its description as listed in the advert.

 

Also, the 3 month warranty - no paperwork was ever supplied for this, even though it was requested.

 

I believe I have a strong case against the Garage - what do you think ?

 

what parts of law, can I use to substantiate my case ??

 

Any help appreciated

 

Thanks

 

[sparky Paul]

I'm no expert on these matters, but I think a visit to your local Trading Standards office might be your best bet.

 

Keep everything you have on paper, including all advertisements, this will add weight to your argument. Any verbal claims or promises made by the salesman could be difficult to substantiate, but anything on paperwork is there in black and white.

 

The fact that the car had 6 previous owners is not relevant, unless the dealer lied and told you there were less.

 

"Fully serviced" and "Full Service History" do not mean the same thing, but it sounds like the car was sold with FSH and if this turns out to be fraudulent, then the car is not as described. Unless you can actually prove who faked the FSH, you will probably be relying on the Sale of Goods Act - which says that goods must be as described. If you can make a good enough case proving the discrepancies with the dealer's description, you should be able to reject the car on that basis.

 

What you may have a problem with is that it is now 4 months since you bought the car, although some of the information about the car may have only just come to light. You will have to point this out.

Edited September 7, 2013 by sparky Paul

[gregers]

ive replied else where.

[a18nkd]

I would if I was you is to get the car checked out to make sure its not stolen/written off if they have sold a duff one knowing what was wrong with it what else are they hiding the last thing you need is to have the police knock on your door taking the car off you and if the original problem was not fixed but they were made aware of the problem then they are liable to fix the problem even if the warranty is up as long as they were made aware before the warranty is up

[Shabazmo]

The first thing you must do NOW is reject the car in writing to the garage and request a full refund on the grounds that the car was not as described or of merchantable quality.  The second thing you must do is tell the credit card company that you are rejecting the car and are claiming a refund. They are also liable. Do both of these NOW.  Everything in writing. After that you can start the debate with trading standards or legal guys etc.

 

Finally, learn your lesson. Do your homework before you buy a car, unless you have serious spare money.

Edited September 8, 2013 by Shabazmo