Warranty And Wind Noise

[Mikef]

My Galaxy had its two year service this week, it's first service since I got it.

 

I asked them to have a look at the drivers door, as I got a lot of wind noise coming in. They kept the Galaxy overnight, and seemed to spend a lot of time working on it. They have adjusted the door slightly - it doesn't seem bent at all, which I know has been a concern with other noters here, but seems that the hinges have been adjusted somehow, so the door is in a slightly different position. It's only slight. Anyway, if anything the noise now seems worse...the 'swish' of traffic driving in the opposite direction seems a lot worse.

 

Speaking to the garage, they say that 'adjustments' like this are not covered under warranty, and I had to pay for some of the work they did (though to be fair, they did work on it for more hours than they charged me for).

 

What does the team think? Has anyone else been charged for this kind of work under warranty?

 

If I want the door reset, should I argue it should be covered under warranty?

 

Be interested in others opinions

 

Cheers all

 

mikef

[HJT]

Unfortunately this is something that needed doing when the car was first bought because it's not actually a failure and therefore not covered by the warranty. If the hinge or lock had failed then it would be covered.

 

Howard

[Mikef]

Yes, I think youre probably right, it wasn't something I noticed on the test drive...theres probably something to be said for having cars over 2 or 3 days when you test them....

 

mikef

[Tigger]

you say this is a 2 yr service interval? is this right?

[Mikef]

No, sorry, the car is 2 years old, so just had it's second service. I've only owned the car for one year...

 

mikef

[MrT]

The Galaxy is actually designed for a variable service interval as can be seen if you interogate the management system. The system can be overidden to fixed interval/milage servicing by setting the oil quality from long life to low quality.

 

I wonder if it was chosen to have the setting as low quality to give fixed service intervals to give a better life for the car or for the pockets of those who perform the fixed service intervals?

[seatkid]

Check first the seal(s) is intact and correctly positioned. If the "leak" is at the rear, a small adjusment of the door latch may help..

 

As pointed out to me by a Ford/Seat body shop manager, there is no adjustment as such on Galaxy doors, the hinges are welded to the body and the doors, They have to be "bent" (or "yarked") to the correct adjustment. Before you decide to "yark" the door (by hand), try to determine exactly where the misfit is otherwise you will make matters worse.

[Ivor_E_Tower]

The VW engines are designed to run on variable servicing intervals, but Ford haven't signed up to this, probably because most Ford dealers don't have the relevant equipment to fully interrogate the VW electronics. This is why the VR6 autos get referred to VW dealers to fix, because the Ford dealerships just do not have all the specialist equipment to fullt fault find and fix problems. (I could make some other remarks about skill levels and training here, but probably best not to).

[Mikef]

THanks for the replies...I won't be doing any 'yanking' myself...it's going back to the dealer to get them to put it back how it was. Over the weekend, neither myslef or my wife could not face driving the car because of the noise...ho hum. Me and my big mouth, I shouldnt have complained in the first place....

 

mikef