dtc333 Posted June 8, 2004 Report Posted June 8, 2004 I originally posted this in the new members section but I think maybe it could do with more coverage ... Hi everyone - has anyone else experienced a problem with the new 2004 Galaxy pulling to the right ? I have taken mine back to the dealers twice now (it is only a week old ..) with the following problems:1. Car pulling to the right.2. Steering wheel wobble (very bad ). 3. Wind noise from drivers door. My previous car was a 2003 Galaxy - same model and spec and I had no problems with it (apart from airbag recall and noisy electric window ...). Quote
Guest SA Intruder Posted June 8, 2004 Report Posted June 8, 2004 Sounds like it has had some front suspension damage prior to delivery or during transit from the Factory in Portugal. Suggest you reject the car immediately and properly. You could try and get another opinion from an independant or another dealer - why not try the RAC/AA? Quote
dtc333 Posted June 9, 2004 Author Report Posted June 9, 2004 Thanks for your comments,I have tried to reject the car but as I bought it VAT Free (HM Forces serving overseas) Ford customer services have told me that I cannot reject it !! They said that their policy for Tax Free vehicles is different than for Tax Paid ... but I find this hard to understand as the vehicle was bought from a UK main dealer in the south of England. The latest news is that the garage (I am currently in Germany) are going to remove the tyres from the wheels and re-fit them to see if this helps .... they have already checked the tracking, rebalanced the wheels and swopped the front and rear wheels around. I still have the problem with wind noise from drivers door even though a new seal was fitted. I am very disappointed with the car - my previous Galaxy (same model and spec) had none of these problems. Any suggestions anyone ? Regards,DTC Quote
Richmond Posted June 9, 2004 Report Posted June 9, 2004 I have tried to reject the car but as I bought it VAT Free (HM Forces serving overseas) Ford customer services have told me that I cannot reject it !! They said that their policy for Tax Free vehicles is different than for Tax Paid ... but I find this hard to understand as the vehicle was bought from a UK main dealer in the south of England. That sounds like complete balls. If you want to reject the car, keep plugging away. Quote
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