Oh So Complicated.

[Guest burgess_uk]

Hi

I have a 2.3 Ghia 2001 Auto and my problems started about a month ago when an off duty copper drove his Ford Sierra into the back of my Galaxy in a queue.

 

I was impressed with the Galaxy as there was just a scratched bumper on the back of my car and the front of his sierra was buckled and his radiator was leaking all over the place, even my Parking radar was still working.

 

A couple of days later on Direct Line's recommendation I took the car to a Ford Main Dealer in Grays Essex, they checked over the car and said all it needed was a new bumper but they couldn't book me in for at least three weeks, no problem I thought, the car to the untrained eye didn't look damaged, they said they would order the new bumper and would be able to fix it overnight.

 

Took my car in on April the 9th and was told I would be informed when it was ready. Now the fun starts, I rang the next day and asked when I could pick up my car they said not until next Tuesday ( 5 days later) as the part still hadn't been delivered yet (they had three weeks to order it and I could have kept my car for another day). After complaining I got the car back on the Monday I was asked to check it over, the bumper repair was fine, the car had also been valeted inside and out. Thought I'd check the parking radar guess what, not working (front or back!).

 

Considering that the radar still worked after being hit by a one tonne car I was somewhat surprised that changing a bumper could stuff it up.

 

I'm still without my radar nearly a week later the garage are waiting for a parts delivery they think that the sensors need replacing.

 

I don't think I'll buy another Ford, either VW or Seat will be getting my business from now on.

[Guest p1948040]

same here!!

 

welcome to the world of 'Ford Customer dis-Service'. As a first and last time owner of a new Ford I am absolutely disgusted no quite frankly p*ss*d off with the whole set-up of the Ford after sales service. Whether it is the local dealer or even their 'Customer Relationship Centre' they simply have no concept of providing a half decent level of service.

 

I guess it's no wonder considering their heritage as 99% of their business was traditionally through selling/servicing company cars, where you can get away with treating people with contempt. However I suspect things are about to change, as more and more people opt out of company car schemes.....Ford are going to struggle if they don't change their approach....

 

As a comparison - I took my Mini ONE in for a warranty repair to a broken headlight the other day. They fixed it while I waited, plied me with fresh filter coffee and then the workshop manager insisted they wash and valet the car for me before handing it back...!!!

 

On the other hand my 2002 Galaxy has been in 6 times for the same fault which is yet to be fixed and on not one occasion have they done any of these seemingly trivial things. When you also consider I paid twice as much money for the Galaxy than the Mini, what

[Guest SA Intruder]

Yup.

 

Our Ford fleet (8 vehicles) receive bugger all quality servicing by kids at our local dealer. Every vehicle requires some form of remedial work afterwards.

 

They NEVER clean them, valet them or otherwise. They couldn't flog me a Galaxy either - wrong price, wrong delivery.

 

In contrast, Seat price was spot on, delivery 4 weeks.

 

Not had a service yet (only 2400 miles), but when I popped in to collect the radio code sheet they forgot, they insisted on giving the car a mini-valet while I waited, checked my tyre pressures and refilled the washer bottle.

 

So far so good.

[Guest burgess_uk]

Finally had my Parking Radar fixed today took about half an hour, did it while I waited, still not going to darken Ford's door again though.