Ford Paint And Perforation Warranty

[acecard]

Have had my gal annually serviced by local Ford dealer since new, primarily to avoid invalidating warranty and now extended warranty (which I purchased when I bought the car).

I realise that nowadays one does not need to have it serviced by Ford providing it is to Ford recommendations. However, I trust other local garages even less and they are handy.

Anyhow, for the 10k, 20k and 30k services, they stamped my service booklet for the paint and perforation warranty.

Today, I collected the gal from its 40k service and saw that although they had stamped for the service, they had not stamped the paint/perforation. So I queried it and they at first said to each other "Looks though it hasnt been done etc etc". This went on for some time between them. They obviously gave the impression that it should have been.

Then they changed tack and said if you want it done, you have to pay extra because Ford have changed the rules. I said its always been included in the annual service before and it it wasn't why didnt you let me know instead of simply not stamping it and potentially invalidaing the warranty should I need to claim?

Anyhow, totally unrepentant and didnt offer any adequate explanation - thought they were bluffing their way through.

Has anyone experience of this? Should the body check be part and parcel of the annual service or should I have to pay extra and specifically request the check? The other weird thing was that they were unsure of the price anyway.

I'm suspicious. Anyone help/

[Mirez]

Have had my gal annually serviced by local Ford dealer since new, primarily to avoid invalidating warranty and now extended warranty (which I purchased when I bought the car).

I realise that nowadays one does not need to have it serviced by Ford providing it is to Ford recommendations. However, I trust other local garages even less and they are handy.

Anyhow, for the 10k, 20k and 30k services, they stamped my service booklet for the paint and perforation warranty.

Today, I collected the gal from its 40k service and saw that although they had stamped for the service, they had not stamped the paint/perforation. So I queried it and they at first said to each other "Looks though it hasnt been done etc etc". This went on for some time between them. They obviously gave the impression that it should have been.

Then they changed tack and said if you want it done, you have to pay extra because Ford have changed the rules. I said its always been included in the annual service before and it it wasn't why didnt you let me know instead of simply not stamping it and potentially invalidaing the warranty should I need to claim?

Anyhow, totally unrepentant and didnt offer any adequate explanation - thought they were bluffing their way through.

Has anyone experience of this? Should the body check be part and parcel of the annual service or should I have to pay extra and specifically request the check? The other weird thing was that they were unsure of the price anyway.

I'm suspicious. Anyone help/

 

It changed January 09, and they are correct in that its not included in a service and is an additional cost (I don't know anyone who's paid it else I'd tell you how much! :D )

 

Its also only a 6 year warranty now and not a 12 year one as before - I'm fairly sure that only applies to vehicles sold after that date as I don't think they can legally change it if it was "sold" with the vehicle.

[acecard]

Thanks for that. So they look suspicious even when it's all above board. Maybe years of practice.

Still can't understand why they didn't offer the check upfront. After all, its more cash in their pockets and I have never known them before to decline an opportunity to make a few bob.

There again, the car park was inundated with snow bound vehicles so maybe they just wanted me out asap.

Cheers!