Ford Extended Warranties

[Ivor_E_Tower]

http://www.autocarmagazine.co.uk/news_arti...sp?na_id=207697

following earlier postings on this site stating concern over cover, Autocar magazine has reported that the company used by Ford, Warranty Holdings, is in administration or has gone bust. See the above link for more info.

[HJT]

Must be all those Galaxy/Sharan/Alhambra aircon, MAF sensor, anti-roll bar link bushes, electrical glitch, water ingress claims that took them down.

 

Howard

[seatkid]

Perhaps Ford/VW/Seat might take note. Their dealers charge WAY too much, and are generally incompetent when it comes to fixing faults...

[Guest m8internet]

I've just changed from Vauxhall to Ford, replacing my Vectra with a Mondeo

I always buy a "nearly new" car that is no more than 12 months old, just shy of its first service

 

My Mondeo was not exhibiting any faults on the day I bought it, but the list of faults is growing by every day...

My local Ford dealer is refusing to entertain any warranty claims (claiming I have to call their admin centre, blah, blah), so I am using the same agent that sold me the car, which luckily is only a further 3 miles and also a Ford dealer

 

However, the car has been with them on no less than 4 occasions, and ony one of the faults has been attended to, but sadly another fault appeared in its place!

The car was put in with 9564 miles, and returned with 10 miles, and they refuse to correct THEIR mistake!

 

Here is the list of faults, and I seem to find a new one each day :

steering / braking, pulling to nearside

on first visit swapped tyres diagonally, front - rear

on second and third visits checked and adjusted 4 wheel alignment

on fourth visit conducted road test, no fault found, but conducted a further road test and agreed the car was pulling to left when shown what was actually happening!

 

SONY CD player (as per fitted to the Mondeo Ghia)

the lights flicker when the headlights are on, but usually only after the car has been running for about 20 minutes

dealer was unable to witness this fault on each visit

 

mileometer

trip computer button not resetting

replaced, but mileage was not reset (now incorrect)

varius other faults in the display now present

the unit also now bleeps at 70mph, and switches on/off at every 0.1 miles

 

cruise control

not very stable

once set the engine continues to accelerate, requiring it to be reset, waiting until the speed falls then set again

once set again, the speed can vary by up to +/- 15mph

when set to 70mph, the bleep (see above) sounds appox every 20 seconds as the speed varies, even on a road that is totally flat!

 

rear passenger door

2 weeks ago this door was damaged by the front passenger door

a replacement door has been ordered by the dealer

 

Curious...

The Ghia is supposed to have "lowered" suspension

I've compared mine to other models in the range, with 16" wheels, and I can clearly see an ENORMOUS gap between the top of the tyres and bodywork, such that from a distance the shocks can clearly be seen (front and rear), yet when I look at other models in the range they appear lower, even when they also have 16" wheels

Why?

The dealer is adamant the car has the correct suspension fitted

[HJT]

The Sale of Goods and Services Act states that goods should be of a merchantable quality and fit for the purpose for which they are sold. Your car clearly is not. I would state in writing that you will give them one more chance to correct all the faults, if this is not done then you will reject the car and demand a full refund.

 

Good luck

Howard

[Richmond]

There was an English court decision a few years ago which decided that a string of faults in a new car did not require that it be replaced or the unfortunate owner be refunded, despite the Sale of Goods Act. The interpretation of 'merchantable quality' and 'fit for the purpose' (or whatever the law says) was very narrow and makes it very difficult to achieve a refund or a replacement. No harm in trying, 'though.

[HJT]

I believe (though I stand to be corrected) that the court ruling only applied to new cars and that the sale of goods and services act still applied with regard to used cars.

 

Howard