Clutch Failure - How Can I Determine The Likely Causes?

[NeilK]

Just suffered a complete clutch failure (on 25th October), had the AA tow the car to the dealer and discovered that the warranty expired on the 19th October!

 

My Galaxy is a 55 plate 1.8 diesel. It has done 38,000 miles and has been fully dealer serviced. We bought it when it was just under a year old. It had been a "demonstrator" at another dealer.

 

The dealer quoted

[gregers]

id certainly be looking for at least a goodwill gesture from fords especially if as you say it has a full history,contact the trade and standards peeps and get some info from them and maybe write to someone like auto express to see what they have to say about it??.

[jkspoff]

Ford will possibly pay out for this, maybe even in full, you need to contact Ford UK customer services, I've had them pay out a few years ago after a fault when the warranty had just run out.

 

Telephone: 0845 841 1111

 

Or by post at:

Ford Customer Relationship Centre

PO Box 4430

Coventry

CV3 9BH