Urgent Help Needed

[CM2007]

The door lock on my mkI Galaxy has been jamming up every so often in the last few months. I lubed it which seemed to help until today. My wife said the lock was starting to feel a little stiff when turning though it wasn't jamming. I went out to have a look at it this evening, tried turning the key a few times then suddenly PING! the whole barrel went really loose and wouldn't unlock the door at all but it still actuated the central locking on all other doors.

I had to leave it for my dinner but when I went back to try again, the lock turns all the way round over and over and now I can't actuate the central locking at all.

The boot has a different key so I can get in there but when I try all the interior handles, none of them will open from the inside???? It's almost as if all the doors are locked and cannot be unlocked at all because the drivers door lock is broken.

I had already taken off the door card and can now see the lock barrel has collapsed and is now not connected to the lock mechanism at all but still fail to undrstand why I cannot get any of the doors open from the inside and I have tried all 4.

If I can just get the car unlocked, my wife can use it tomorrow (she doesn't need to leave it so it'll be ok!) and I can order a new handle/barrel assembly.

Any ideas on how I get the car unlocked?

 

Many thanks

Mike

[Mirez]

Because the central locking is activated from the outside its also double locked the car which disengages all the internal handles. The idea is because you have locked the car from the outside it assumes there isn't anyone inside and disengages the handles to stop thiefs shattering the window and then opening the door from the inside.

 

If you unlock using the passenger door lock barrel you should be fine.

[veedyf]

he is deffo spot on as i have just fixed my drivers lock (because of broken barrel)

and everything he said ....i did.... and worked

[CM2007]

Thanks for the reply chap. I forgot to say, the passenger lock is not one we have a key for! However when I disconnected then re connected the central locking in the drivers door (I had the window down at the time) the window automatically went up as if I was holding the key in the closed position (convenience closing, i.e. it shuts all windows as well as locks.) So I assumed when the lock barrel broke, the lock mechanism in the door was jammed in the closed position. I fiddled about with the little lever on the mechanism and managed to un-jam it and now the passenger and drivers side door will open but not the rears.

I'm just hoping that if I get the new barrel tomorrow I can sort it all out.

 

Mike

[veedyf]

dont buy a new barrel and key......just the ed thingy to the drivers door lock as it is only the end that is broken

[sepulchrave]

.....the ed thingy.....

 

So that's all I have to ask for at the stealers, and the parts chap'll know immediately what I want?

 

Any chance you can put the part number from the invoice please, just to be certain, you know what parts guys are like :)

[mumof4]

i got a repair kit off ebay for 15 quid and fixed mine, as mine was the same as yours.

 

20 mins later, 15 quid lighter and door fixed .

[veedyf]

end thingy ...sorry my spelling is shite

i was lucky enough to have 3 spare handles and locks and keys ....part no not needed :) :)

[CM2007]

.....the ed thingy.....

 

So that's all I have to ask for at the stealers, and the parts chap'll know immediately what I want?

 

Any chance you can put the part number from the invoice please, just to be certain, you know what parts guys are like :)

 

 

OY cheeky git, I'm a parts guy so tell me, what am I like? :)

 

Anyway, all sorted now, the barrel was in about 8 pieces so the repair kit wouldn't do it but a new handle and barrel installed and 10 minutes later the car is back together and working once again!

 

Cheers for your input guys

Mike

Edited July 9, 2008 by CM2007

[sepulchrave]

OY cheeky git, I'm a parts guy so tell me, what am I like? :)

 

Sorry Mike, you seem remarkably lifelike for a parts guy.

 

Typical conversation with a Fraud main dealer parts automaton:

 

<METALLIC EXPRESSIONLESS VOICE> "Name, Reg. and Chassis Number" </METALLIC EXPRESSIONLESS VOICE>

 

<ME> "...but they're all the bloody same until 2001" </ME>

 

<METALLIC EXPRESSIONLESS VOICE> "I'm sorry sir, do you have a part number" </METALLIC EXPRESSIONLESS VOICE>

 

<ME> "Yes, it's a VW part number though, but it's exactly the same car and the same part" </ME>

 

<METALLIC EXPRESSIONLESS VOICE> "VW do not make Fords sir, it must be an import" </METALLIC EXPRESSIONLESS VOICE>

 

<ME> "AAAAAARRRRRRRRRRRRGGGGGGGGGGGHHHHHHHHHHHH" </ME>

 

*Click, Brrrrrrrrrrrr

 

You'll find a lot of experiences like that on this forum about this car!

 

Don't get me started about service management droids and their technical utility drones.

[CM2007]

I know where you are coming from and don't worry, I didn't take offence!

I work for Mercedes commercial vehicles which is totally different but to be honest, a chassis number helps get the right bit first time. Bit's migh look the same but in my 13 years experience, a part can change manufacturer, material or fixings which changes it depending on model and year. If I had a pound for the amount of times I've heard "they are all the same" when infact I proved the customerwrong, I'd have a much newer Galaxy!

I always try and help the customer as much as possible though and if they don't have the info, I can hopefully still help. Mercedes customers a a lot tougher than Ford ones so I have to be on the ball!

 

Mike