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Posted

Wednesday May 7th

9 am other half takes our old gal to have a new brake calliper fitted at rapid fit in DUNFERMLINE

over joyed that its only costing us 1 arm and the toes of the opposing foot

11.30 am they return home smiling job done .

Out I go to have a quick look as one does to check it out

first glance fluid all over the wheel and tyre closer look and it seems that they have only fitted the rear half of the calliper and that the handbrake external return spring is missing ************* that's it and ask her to get on the phone to them and clarify while I wash the fluid from the wheel and tyre

high noon other half phones them to be told that they're awfully sorry about the spill not being cleaned up and as for the calliper it comes in two half's ( anyone with any info on that?) and that the new calliper has an internal spring and so doesn't need the outer spring (however the reason for having the calliper changed was because they said that the internal spring was knaffed on the old one so not allowing the handbrake to release

6.15 all dressed to go to a concert at Glenrothes

out of the village and on first try of the brakes the seem a tad soft

when I ask the other half about how they were after they were done she tells me that the pedal seemed to have more travel than usual but that she had just put that down to the fact that they had just been done

Expletive's too numerous to map out here can we all accept **** and on to *****

Thursday 8th

8.05 am

other half phones and tells RAPID FIT about problem

9.45 am

she takes the car to the garage where the fully experienced dressed up ****** tosser takes our old gal and does a racer up the yard to check the braking quality (what a banana head) only to give himself a fright and to return to her calling his underlings*******n idiots and that they hadn't bled the brake and that**** now she had driven it that the whole ****system would now need to be bled

My good wife explains that we as an entire family had been out in the car the previous night and that sorry just wasn't good enough only to be retold that he can only say that he was sorry when she then asked could she talk to the idiot who done the job only to be told that it was his day off

11.50

job done wife returns home still fuming .. on inspection of car we find a nice dark oil stain on our passenger seat well *************** it and *****************

also fluid spilled all along the spark plugs leads channel and down the servo and all over the reservoir and the pipes under same

so now that we have calmed down a little

BE ADVISED IF YOU LIVE IN THE DUNFERMLINE AREA

that those who work at the RAPID FIT there would be more suited to fitting the holes in doughnuts than anything else that needs any form of mental challenge that might stress a three year old

they don't actually take any notice of your pride and joy don't apply seat covers

wont tidy any spillage and most criminal no-one checks that the idiots have actually managed to do the job properly

just as a matter of conclusion how many accidents are caused in this manner and how often are companies taken to task over it

name them it wont shame them but at least we will know who these bad garages are and where they are

well now We are going to get in touch with their head office one never knows heads might roll on the other hand no-one has been really hurt its not like some-one actually got killed this time .....

no thanks to RAPID FIT DUNFERMLINE FIFE

Posted

I rather kinda get that impression, not surprising really.

 

 

Hope you get it sorted out lastman!! let us know how you get on, as service like that is very bad.

Posted
Write a letter to trading standards........
Posted
Write a letter to trading standards........

 

I totally agree with the above. Heads must roll for this. Flippin eck the what if's are scary

  • 2 weeks later...
Posted

Several years ago the mrs took her 1.3 fiesta to Dagenham rapid fit for a routine service. When I got home I saw her receipt and had a little chuckle...

 

The next day I called in at the rapid fit, clutching the reciept and asked to see the manager. When he arrived I thanked him for upgrading the engine to a new experimental type, and asked him if he had any performance and economy stats for it.

 

He looked at me blankly.

 

I explained to him that during the service they must have replaced the engine with a new and experimental one.

 

He continued to look blank and asked what I was talking about.

 

I showed him the receipt.

 

He still looked blank.

 

Well, if you didn't replace the engine with a new experimental seven cylinder model, why did you charge my mrs for seven spark plugs I asked.

 

He looked at the receipt again, and this time his face showed some trace of understanding.

 

Oh, I see, he replied.

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