Any One Had Dealings With Uk Assistance (direct Line)

[turk90210]

HI All

just wondering if anyone has had any dealings with UK Assistance body repairers (Direct Line's own repairers I believe) in Salford Manchester

I Wont bore you all with the details but wife got hit by chap failing to stop at a give way he accepted full responsability and his insurers were Direct line. They took it away to repair. The repairers have tried to deliver it back twice now supposidly repaired but I have refused point blank as their idea of a repair is abismal. Its got to the point that i have just fired a 4 page letter to Direct Line with the outstanding faults but have yet to hear back from them. It had more damage on it after repair than before (crushed cills rear bumper damaged aaaaahhhhhhhhhh) I wouldnt mind but I told them on the 1st inspection of outstanding faults but they still tried to give it back 2nd time without rectifying the same faults (the word muppets springs to mind)

The only consolation in all this is that they are paying for a chrysler grand voyager for me to drive round in (7 weeks so far) but god its thirsty compared to the Gal and its a diesel

Oh nearly forgot my wife an youngest lad are ok

[gregers]

if youve got legal on your insurance give them a call,and the insurance ombusman and let them know of the saga and see what they can suggest.