Cam Belt + Water Pump Change

[NikpV]

Oh goody

Galaxy has gone in today for

 

Cam belt change

water pump change

service

brake fluid change

 

 

Got a phone call saying

Them: the aux belt was glazed and cracked

[NikpV]

next phone call to missus

 

Them: Missing a grommet from the water bottle kit!!! Wont be done until tomorrow

Missus: ok I'll tell my husband..

 

Water bottle!!! I thought ???? Best phone them up I thought

 

Me: Hi Carol Its me again I understand there will be some delay due to a missing part

Them: Yes a grommet on the water bottle

Me: You mean the water pump

Them: It says water bottle on the job card sir

Me: Oh Dear Why are you replacing the water Bottle?

Them Its on the job card - we did wonder ourselves

Me You didnt think to ask then?

Them When did you book this sir

Me About 4 weeks ago on job number 33*** with Rob in the central call centre

Them Are you sure

Me Yes cos it took about half hour for them to work out that the job costs a lot less when you are having the cambelt belt done

Them I'm going to have to talk to service manager - hes in a meeting

Me Seethe ....... :16:

[NikpV]

I checked with missus - They did summarise the job when the car was dropped off,

 

I phoned them up

 

Me: my wife says you ran through the job briefly when she dropped the car off

them: we did, In fact I did it myself

Me: Do you think that my wife has the technical know how to realise the difference between water bottle and water pump

Them: Well I do

Me: But you work in a garage, and she was trying to prevent 3 kids taking your computer apart at the time.

Them: Ah service manager has just arrived I will phone you back

[NikpV]

Returned phone call Oh God I thought :16:

 

Them: I've spoken to the service manager

Me: And...

Them: We will charge the call center for ...

Labour of installng new bottle

Parts cost of new bottle

Labour of replacing with old bottle

Any other difference between quoted cost and actual cost of replacing pump

Cost of breaking Robs ass

Only problem is - we dont have a new water pump so it will be late tomorrow

Me: Thank-you..... blood pressure now retuning to normal

 

 

What do you reckon on the chances on it passing the MOT now then???

[gregers]

me:SLIM

 

going by this i think there going to be looking for it to fail,LETS HOPE NOT.

[Mary]

"Me: Do you think that my wife has the technical know how to realise the difference between water bottle and water pump"

 

 

You should have said you needed a new water pump and cambelt fitted I did mine. Not bad for a female eh?

 

Total cost

[NikpV]

"Me: Do you think that my wife has the technical know how to realise the difference between water bottle and water pump"

 

I would have added that she sorted out the booking in the first place but I was trying to prevent them from blaming her for their cockup :16:

[Mary]

Why I did guess as much honey :16: cos I was banking on you being like my hubby and I have to do everything :16:

 

untwist your briches now :lol:

[NikpV]

untwist your briches now :16:

 

not twisted just realised how it sounded :16:

[mumof4]

some good convos there Nik!I like the bit where KJ was preventing 3 kids trying to take their computer apart.LOL..sounds like mine when i ever have to go into a garage, mind..usually mine are trying to get into the engine bay area to ask whats up with all the cars there.LOL.

[NikpV]

Ok so it passed the MOT - see later

 

 

Go To pick it up :-- no Formulas SD can with 0.5l of oil in it,

 

THEM - its ok we have SD oil on tap

Me - Its quite important

THEM - Ill check.... yes Workshop manager said it ws the correct oil but not from the can

 

Me goes outside and checks the cills, air con, parking sensors and Oil - oops overfilled by about 0.5l, Goes back in

 

ME the oils been overfilled

THEM its alright wont hurt

ME it says in the engine bay 'Do not overfill oil damager to cat may occur'

THEM no it doesnt

ME come and have a look

THEM oh - well nobody to look at it now, bring it back first thing in the morning

 

ME drives home ... first left turn indicates and click/click/click (thinks bulbs gone what a co-inciedence) thinks further thats the side they did the water bottle on - turns lights on and sure enough the blown bulb indicator comes on. Stops car no lights at all on front nearside. Oh well we all make mistakes probably a connection missing. Will talk to them in the morning

 

Drives home - further thoughts ... the last thing they did was the MOT and it PASSED with no NEARSIDE FRONT LIGHTS!!!!!!

 

Gets home and checked the finis number on the oil on the invoice - was for 5l container of oil ... lying b*stards

[NikpV]

OK so arrives this morning at the desk 7.45 - 5 peeps behind me in the queue

 

ME - could I talk to the service manager please

THEM No hes not in and bno you cant talk to the workshop manager...he doesnt talk to the public

ME ok so heres the situation, honest mistakes I can undersand but it says on the invoice ..... thats either fraud or an honest mistake which is it .. take your time think about it, oh and by the way you gave me an MOT certificate on a vehicle with no nearside front lights - I can understand them not being connected but to not test them on the MOT (mentions VOSA)

Very interersted audience

THEM Can I have your invoice please

ME I'd rather not please use your copy

THEM Can I please have the invoice to copy then

ME Ok so long as I do it for you wheres the copier I copy invoice and pass it to her

THEM Can I deal with thse gentlemen first

ME No I dropped this car off 3 days ago - lets sort it out first

THEM (Very red faced by now) calls workshop manager and gives him the invoice copy into the office we go ...

 

HIM Ok I made a mistake last night and told the front desk that it was SD oil on tap

but we did put in SD from a container

ME Sorry mate but I dont feel very trusting now .. since you have to drain some oil out leave it 20 mins and fill from this conatiner of SD (one I brought with me)

THEM so you are not worroied about the missing 0.5l of oil

ME no I am worried about what you put in my engine

THEM it was sd but since you are prepared to supply your own oil I am convinced that you are woriied about the oil in the engine I will redo the oil change with you watching and give you a free 5l of SD oil and sort out the lights NOW

 

RESULT

 

 

Went in with 5l of SD + engine full of ???

Came out with 10l of SD + engine fiull of SD

+ lights working

 

FRONT DEsk Pissed off - I did apologise to them and explained if they dont allow customers to speak to those doiing the job then they have to take the flak (great impression of Bulldog Chewing wasp)

 

 

Cant give you whole converstion but thats the gist

[Mary]

They sound like a dodgy outfit if it passed without lights!!!

 

SO we will see you flogging oil on here now will we? :lol:

 

 

Mary

[gregers]

result there nik,proves that a little knowledge goes a bloody long way.just think of all the other numptys through no fault of there own have to put up with this shite from dealers constantly fobbing us off.