Dealer Refuses To Sell Me Ford Parts!

[Herts Hammer]

Amazed. Just went to my local dealer to pick up a couple of bulbs for my gal.

 

Evans Halshaw Ford in St. Albans.

 

Won't sell me original ford parts, or any parts for that matter.

 

Only if their service department fit them they say.

 

What a load of bull. I get a ford privilege discount on parts, so have to buy them through a dealer. And I'll be damned if I'm forking out for a main dealer just to change a brake light.

 

I own a Galaxy and a Mondeo. EH will now be losing out on any service custom that I might have had for them from now on.

 

Anyone else experienced this? I'm hoping its not common practise across all ford main dealers.

[searcher]

Bloody unbelievable eh.

I would write a stinking letter to their top man explaining what has happened and due to that they will loose any service work that was due.

The more i hear about main dealers the more im glad i never go near them.

[Beyond Help?]

Sometimes the dealers will not get stock in because they have to buy multiple packs, for example I went to a Vauxhall main dealer for a specialist dashboard light for an older model. Needless to say they had none in stock and the parts guy would have to buy in a quantity of 25 at a retail price of

[Dave-G]

I could be wrong, but a quick Google suggests they dont have a parts department, if thats the case grow up, accept the reality and move on to a larger dealership. There is no outright requirement for every dealer to have one.

 

If it DOES have a parts department then they'd be ruddy stoopit to not serve you.

 

You were just bored and needed something to do right? :lol:

[searcher]

I could be wrong, but a quick Google suggests they dont have a parts department, if thats the case grow up, accept the reality and move on to a larger dealership. There is no outright requirement for every dealer to have one.

 

If it DOES have a parts department then they'd be ruddy stoopit to not serve you.

 

You were just bored and needed something to do right? :lol:

 

Its true what you are saying about parts dept etc but at the end of the day he only wanted a bulb or two.

So what happens if a car they are selling has a blown bulb, do they just grow up and eccept it or do the fit a new one that they HAVE in stock

[mk2vr6]

I could be wrong, but a quick Google suggests they dont have a parts department, if thats the case grow up, accept the reality and move on to a larger dealership. There is no outright requirement for every dealer to have one.

 

If it DOES have a parts department then they'd be ruddy stoopit to not serve you.

 

You were just bored and needed something to do right? :P

 

 

jeez dave, who dug you up?

fordpwr not showing you the love :) so you pop in here? :lol:

[mumof4]

Ahhh, i do so love the banter on here :P

 

there hasnt been a good old ego fight on here for a while...maybe i should start one?? :lol:

 

I know, we aint argued over MPG for a while, or even correct tyres, or about what speed you can do in which gear to get the best MPG!!

 

 

a bulb, dave-g, i think the lad is all growed up, hes just incensed that ford wouldnt sell him a bulb unless he got a mortgage for them to fit it!!.I think anyone in that situation would be a bit pi55ed off.I know i would be and would probably have the same reaction.

[gregers]

I could be wrong, but a quick Google suggests they dont have a parts department, if thats the case grow up, accept the reality and move on to a larger dealership. There is no outright requirement for every dealer to have one.

 

If it DOES have a parts department then they'd be ruddy stoopit to not serve you.

 

You were just bored and needed something to do right? :)

 

 

jeez dave, who dug you up?

fordpwr not showing you the love :) so you pop in here? :lol:

 

 

:) :P :) ahhhhhh group hug :1:

[mumof4]

:lol: :1: :P ahhhhhh group hug :)

 

get yer ands off me ass!!. group hug indeed!! :)

[gregers]

no,my hands are elsewhere :16:

[Neils TDi again]

The Block exemption regualtions brought in in Europe during 2003 (I think) prevents any manufacturer from prohibiting servicing or maintaining any of their vehicles by the prohibition of sales of parts or training in a manner that would be seen to be controlling the market.

 

In other words they cannot refuse to sell parts or indeed they have to make available training to fit those parts to suitably qualified technicians or they are breaking the european block exemption regulations.

 

As for a group hug I had on once but it walked off in a huff.

 

And Maz, someone lost a ring somewhere in the last group hug you organised.

 

:angry2: :angry2: :angry2: :angry2:

[Dave-G]

I could be wrong, but a quick Google suggests they dont have a parts department, if thats the case grow up, accept the reality and move on to a larger dealership. There is no outright requirement for every dealer to have one.

 

If it DOES have a parts department then they'd be ruddy stoopit to not serve you.

 

You were just bored and needed something to do right? :angry2:

 

Its true what you are saying about parts dept etc but at the end of the day he only wanted a bulb or two.

So what happens if a car they are selling has a blown bulb, do they just grow up and eccept it or do the fit a new one that they HAVE in stock

 

Nobody dug me up guys - I was just saying it like it is without holding his hand. :angry2: I rarely post on any of the forums now unless something interests me.

 

Am I to believe then that a dealer who does not have a parts department is obliged to stock and sell me parts just because I can't be bothered to travel to a bigger dealer that does have a parts department? Unless I read it wrong the ford garage did offer to supply and fit a bulb as a business venture, and had it been their own car I'm quite sure they would be grown up enough to realise the car would sell better with all bulbs working.

 

Neil - I think Ford satisfy their obligations by having several dealers scattered throughout the country with parts departments. That don't mean EVERY Ford garage that sells or services Fords have to have a parts department surely?

 

ATB, Dave.

[mumof4]

right, there are quite a few new legislations coming out, i dont know them all, and i dont know what they all cover.some are snuck in, others get a lot of fanfare.

 

Anyway, IF a department doesnt have a parts department, then in order for them to oeder anything, they need a quota.it is not cost effective to order one or two things at a time.

 

I do know that the times i got parts from fords, they had to have a quota of 6 items at least to order before an order went through.

 

there was a time when i went to a garage and got a bulb for the gal, i went to fit it, and the guy said i couldnt on his premises for health and safety reasons.

 

It is correct that not all dealers have a parts department, that can be because there is a parts department nearby.Im not just talking about fords either.

 

All fords dealerships are franchises, and all MAY have different policies.what one dealership does, another may not.One might have a parts department, another may not.

 

It is a fact, that any shop that sells anything from sweets to cars to trains, the seller does not have to sell you anything if he so wished!.

[MrT]

Why not buy the bulbs from Halfords in St Albans, a lot cheaper than from a Ford Dealer?

[mk2vr6]

Why not buy the bulbs from Halfords in St Albans, a lot cheaper than from a Ford Dealer?

 

because you have to fight your way through the chavs parked up outside and then theres the BMW X5 brigade on the school run and the after school treat at the maccy D's next to it to contend with..... I'd take my chances at the dealers :wacko:

[Neils TDi again]

Mumof4

 

You seem to have missed the point "block exemption" is the motor industries legislation to prevent monopolies in service and parts supplies, it basically legalised the aftermarket spares that are now normal (motorpart, Quinton Hazell and the like) it also prevents any dealer from restricting access to spares or service, but the H&S issues are a loophole that many are using to make it more difficult to do exactly as you did which is to do it yourself or indeed get a local (reasonably priced) mechanic to do it for you.

[Herts Hammer]

Well, I'll admit that I didn't know at the time that a ford dealer doesn't have to have a parts department. However, the offer for them to fit the bulb was like rubbing salt into the wound. Not to mention the misleading "parts opening hours" note at the bottom of the dealer's webpage. http://www.evanshalshaw.com/v2/dealer_details.htm?ref=673

 

I get a ford privilige discount on parts, so they're probably going to be cheaper than halfrauds.

 

Speaking of which, they were the next place I went to get a bulb.

 

I referred to their chart in store and selected the right bulb. Unfortunately, I was driving the mondeo at the time, so couldn't check straight away. And wouldn't you know it? The chart in the store recommended the wrong bulb. A single filament instead of the required dual filament combination bulb.

 

Someone, somewhere, really doesn't want me to get the damn thing fixed.

 

Next job, once the bulb is resolved, is to find out why the dual aircon controller is flashing at startup, and why there is no discernable air conditioning cooling. Having looked at the other threads on that subject, I think that's going to be a massive can of worms.

[zuko]

Well, I'll admit that I didn't know at the time that a ford dealer doesn't have to have a parts department. However, the offer for them to fit the bulb was like rubbing salt into the wound. Not to mention the misleading "parts opening hours" note at the bottom of the dealer's webpage. http://www.evanshalshaw.com/v2/dealer_details.htm?ref=673

 

I get a ford privilige discount on parts, so they're probably going to be cheaper than halfrauds.

 

Speaking of which, they were the next place I went to get a bulb.

 

I referred to their chart in store and selected the right bulb. Unfortunately, I was driving the mondeo at the time, so couldn't check straight away. And wouldn't you know it? The chart in the store recommended the wrong bulb. A single filament instead of the required dual filament combination bulb.

 

Someone, somewhere, really doesn't want me to get the damn thing fixed.

 

Next job, once the bulb is resolved, is to find out why the dual aircon controller is flashing at startup, and why there is no discernable air conditioning cooling. Having looked at the other threads on that subject, I think that's going to be a massive can of worms.

 

lol i took my bulb into halfords and managed to find the right one (not the one in their chart either!)

 

my aircon is flashing on startup, but i dont use it anyway cause it just eats the petrol!!! but it is annoying

let us no if you find a cure lol

[mumof4]

Mumof4

 

You seem to have missed the point "block exemption" is the motor industries legislation to prevent monopolies in service and parts supplies, it basically legalised the aftermarket spares that are now normal (motorpart, Quinton Hazell and the like) it also prevents any dealer from restricting access to spares or service, but the H&S issues are a loophole that many are using to make it more difficult to do exactly as you did which is to do it yourself or indeed get a local (reasonably priced) mechanic to do it for you.

 

what point did i miss? i was only putting down my own experiences and what i have learnt and know.

[Dave-G]

Neil, Are you suggesting that If someone were to set up a ford franchise they HAVE to have a parts department mate?

[Beyond Help?]

Pay Halfords prices for a bulb! Never!

 

I order mine from http://www.picbits.co.uk, I buy a few at a time to justify the postage and just hold them in stock for if I need them. They really cost pennies from there.

Edited March 7, 2008 by Beyond Help?