Danny Boy Posted March 21, 2003 Report Posted March 21, 2003 I have just collected my car after its 110k service!! I'm not happy, I intend to make a written complaint! Before i tried to book my car in for its service i requested a breakdown of what things are checked/done, I looked at it and thought great! I tried to book it in with Bristol Street Birmingham (BSB) but ideally i needed it done this week, but they could not fit me in. So they suggested there sister Dealership, Bristol Street Moseley (BSM). I contacted BSM to book my car in and they booked it in for today, I asked the specific question...Do you do the same quality service as BSB?? They said yes, so I booked it in. I received a phone call this afternoon from BSM advising me that my n/s rear brake light had gone, I questioned how much this would cost.....are u sitting down..... Quote
Guest shackers Posted March 21, 2003 Report Posted March 21, 2003 Hi Danny, I'm suprised they have a different format, they generaly get all their Service Check Lists from the TIS. What are the differences? would be interested to know... Don't let em grind ye! down Shackers Quote
Guest Ian Hampton Posted March 21, 2003 Report Posted March 21, 2003 Hello Danny, It appears that you are luckier than me, I didn't get any checklist for my 60k (major) service. I don't think they changed the pollen filter amongst other things. The cost of the service was Quote
Danny Boy Posted March 23, 2003 Author Report Posted March 23, 2003 My service come to a total of Quote
Guest shackers Posted March 24, 2003 Report Posted March 24, 2003 The way Ian was treated was a complete disgrace and a garages from Hell Job! :( Maybe we should look at doing a Star Rating [did someone mention this earlier in the Year?]. 1 star = They would struggle to service a Push Bike 2 star = At least they did the Oil, but wouldn't recommend 3 star = The basic you should be gaining 4 star = I'd recommend them 5 star = A Miracle, a service beyond expectations, they even cleaned the car When Humour goes there goes civilisation..... :D shackers Quote
Danny Boy Posted March 28, 2003 Author Report Posted March 28, 2003 Well i posted my letters, registered on Tuesday. I today received a phone call from Ford Customer Relations. There looking into my complaint and have contacted the dealer for a rapid response. I'll keep you updated!! Quote
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