Ntl

[teresa]

is anyone else having problems with ntl tonight its doing my head in kicks me off the internet every 2 mins then its back on again after a minute

[Davetheref]

is anyone else having problems with ntl tonight its doing my head in kicks me off the internet every 2 mins then its back on again after a minute

 

 

Nope.

 

I'm with NTL and been having no problems today ( had plenty in the past though). Have you tried calling their support line as they always have a recording on there informing you of local problems.

[teresa]

oh yeah ive got the broadband medic installed and spoke to an advisor on there he just said its a prob with my router but cant tell me if there is a problem in my area it comes on then goes off again its only just started doing it tonight but when the ready light goes off it flashes real slow then speeds up then my connection is back

[broom broom]

i have problems like that alot with ntl last time they couldnt solve it and upped my connection speed i

haven't problems since

[teresa]

well its been fine for last 10 mins heres fingers crossed for another few hrs without the kids screaming the nets gone off

[broom broom]

i know that sound very well!

[keith9534]

Ours has been playing up for the last two weeks!!!

 

We were supposed to get a service call yesterday but the engineer didn`t even bother to turn up

 

We have been through to the fault line "take-away" shop...what a waste of time that is..........they insist on going through the same things night after night (even though you tell them that you have tried that, etc)......DONT TELL THAT YOU HAVE A ROUTER AS THATS A GET OUT CLAUSE FOR THEM (as its must be the fault of that bit of equipment!)

 

We have cancelled our contract today...they had the decency to refund this months costs due to their lack of service!!!! The very leats they could do as we have been messed about no end!

[broom broom]

i've had the modem they supply changed more times than i care to remember there customer service is rubbish too ............. i really should change supplier!

[Guest MATT jr]

I

[teresa]

i ment the modem they supply not my linksy's router but its been well behaved for last 2 hrs so they must of sorted it

[Guest gooner52]

mat great tip comming up

 

i work for ntl and my advise is to switch to btyahoo broadband :) :) :lol:

 

keep on there backs,or they wont do anything,thats if you get in touch with anyone there lol

 

if a tech has told you the router is playing up tell them you want it changed

 

has the problem only just started.id asked for a simple test on the line

and if no faults found ,as for a service tech to come out to find out what the fault might be

 

j :P

[broom broom]

bad day when the ntl mans tellin you to use bt lol

 

i've got the silver digital reciver and i've had no problems with that my old black pace one packed in!

 

but the modem for my broadband has been changed i'd 5-6 times in the last 3 years i had ntl out

 

2 weeks ago when my phone line decided it would work when it wanted too they said my line was water logged and changed my point at the local box only had to reboot my modem once this week thats good going for me!

[Guest gooner52]

if only i was allowed to tell :) :lol: :P

 

check yr phone bill :)

[broom broom]

oh ..... that sounds like a phone call i've had many times with ntl .....and yet i still come off the worst for it! i always pay my bill with my card over the phone now the operater will tell me i hneed to pay x amount i pay alls well.... then the next months bills in and it says i underpaid by x amount i call ntl and they said the person i paid my bill too shouldn't have said that amount! grrrr

[Guest Cepheus]

The network has been erm ... dodgy in a lot of places today. Mainly due to adverse weather conditions, partly due to low network enginer staffing levels over the holiday period!

 

Teresa, your problem could be to do with intermittant noise ingress onto the network (Signal to noise ratio (SNR) should be ideally above 34db but should cause no speed or connection issues as long as it's above 20db) Try typing in http://192.168.100.1/ in your browser address bar. Depending on which type of cable modem you have, this should take you to it's internal diagnostic screens where you can check your individual SNR levels among other things. Might give you some amunition for next time you call into "Customer Services"

 

Alternatively, check out the ntl Service Status Page to see if there are any network outages in your area.

[El Dingo]

Try this...

 

http://www.nthellworld.co.uk/home.php

 

Actually, I'm very pleased with my NTL connection when it works, which is near enough always.

 

Some time back we had an intermittent connection - to cut a long story short, it took three NTL customers in my road to write letters before NTL finally came out and fixed equipment in the green box in our street. Three months of hassle, including numerous visits by engineers who did nothing more than add attenuators into the line.

 

The moral of this story is - check with your neighbours. If they have NTL and it works perfectly, maybe the problem is your end. Otherwise, 'phone head office customer care...

 

Good luck!

[Guest Cepheus]

Escalate your problems to the Chief Executive's Office. Ask for that department if you're getting nowhere with customer service and it will be sorted.

[Guest gooner52]

:lol: i knew you wouldnt let us down paul

[keith9534]

if only i was allowed to tell :o :o :lol:

 

check yr phone bill :o

 

 

Please PM me why?

[Guest bigal]

I have had NTL broadband for a few years now and have hardly ever had a problem. Hope you get it sorted. :lol:

 

Most other people i know with other suppliers seem to have loads of problems, especially the ones offering free broadband, so i will stick with NTL for now. :o

[Guest MATT jr]

we are with Freeserve, which changed to Wanadoo, which is now Orange, and the service is excellent, although, if you ever have a problem, their customer support is crap - and im certain its an Indian call centre!

 

MJR

[Guest gooner52]

if only i was allowed to tell :o :o :lol:

 

check yr phone bill :o

 

 

Please PM me why?

 

sorry pm not working,ntl blocked it :o :o :o :16: :16:

[Bigjeeze]

As some of you may know I work for BT - I have had no problems with my Broadband but then I am on a business package so get faster attention.

 

Surprisingly I agree with Cepheus - the bad weather causes problems with ALL NETWORKS ESPECIALLY T

[Bigjeeze]

As some of you may know I work for BT - I have had no problems with my Broadband but then I am on a business package so get faster attention.

 

Surprisingly I agree with Cepheus - the bad weather causes problems with ALL NETWORKS ESPECIALLY THOSE

[Bigjeeze]

As some of you may know I work for BT - I have had no problems with my Broadband but then I am on a business package so get faster attention.

 

Surprisingly I agree with Cepheus - the bad weather causes problems with ALL NETWORKS ESPECIALLY THOSE

 

 

Hmmm... we seem to be having a technical moment - What I was trying to say is that bad weather affects all local loop (cables from the exchange to your houses) regardless of your provider and when the weather is really bad faults have to be prioritised - so essentail services and Business customer get seen to first - so you may have a delay with repair times whilst the bad wether is here.

 

Not a lot you can do.

 

:blink: