Ford Come Good In The End

[Guest peter312]

Well, I managed to get my ugly mug in this month's What Car - and, I got a full page spread (fortunately the article, not my face!!!).

 

I purchased my Galaxy from my local dealer in September 2005. It was 6 months old and had less than 6,000 miles on the clock. It was the fourth car I had purchased from this dealer and the third car that came from Ford Direct.

 

Touch wood, I had never had a problem with my Galaxy (with the exception of when the dealer forgot to tighten up the battery terminals at a service and the car subsequently wouldn't start). That was until the exceptionally hot spell we had in July/August. I had just washed the car and was gently hosing the suds off (there was no hose pipe ban 'round here) when a patch of paintwork simply washed off the bonnet. (It was about 5" x 5"). THis left a dull paint finish underneath and flaking edges where the paint had washed away.

 

Not overly impressed with this, I took the car down to the supplying dealer. Unfortunately, as they are only a retail dealer, they were unable to do warranty paintwork repairs and therefore they directed me to the nearest Ford Approved Bodyshop, some 25 miles away. (They did say that they could do a repair "at cost" - "at cost" was apparently

[jkspoff]

Good result, eventually ! Glad to hear that at last someone got one over a main dealer, who are all by my reconing totally useless and very unknowledgeable and unhelpful, as a result this has apparently led to a larger proportion of customers using independent garages over the past 3 years, and if you believe in statistics, its now 38% of customers don't return there new car to the garage they bought it from, since a vehicles warranty on all new cars is now widely known to be valid at any VAT registered garage, and having a full dealership service history stamped book is no longer looked upon as being a financial benefit for used values.