Hi - I think I might be able to help with this. I have a Samsung Galaxy S and I've not been able to pair it with the car - until yesterday. The phone would find the car bluetooth - you could enter the code - then the stereo would flash up "Bonding Failed" - I'd not seen this message before. The phone just sat there trying to pair. I have other phones that work with the car so this was annoying me. I dropped in to my local Ford dealer and he had the same phone which he paired successfully with a number of different fords so we knew it should be possible. He tried it with mine and it didn't work. He pressed the phone button, then pressed menu - then used the left and right scan buttons on the head unit to scroll through the paired phones, there were quite a few in there. He was trying to unbond some of the old ones but it wasn't the same as the slightly newer stereos so it wasn't obvious. He offered to research it and give me a call. I started to play with the head unit and found that if you press the phone button, then press menu button twice it brings up the debonding menu, just scrolll left and right through the phones and press menu to debond them. I debonded all the old handsets I didn't have anymore and the Galaxy paired up no problem. Give it a try - and best of luck! Andy By the way - the Galaxy S is not listed as a supported handset on the Ford website - so this is a real bonus!