Hi Guys, (and Dolls, at least Martina), I took note of MMs comments about the auxillary or booster heater and read a good number of member posts about this, including the record (not vinyl) breaking post with over 190 replies and 9600 + views. I now realise how naive I was to believe that the slow heat up problem could be something as simple as a stuck open thermostat. I have had a look under the Gal, and Yes my bus has a booster heater under the NSR door, Yes it does not work and never has from being bought last August, and Yes, I am going to have to sort it. I am not sure that it is an absolute neccessity to have, apart from the added engine wear before warm up. and never being warm by the time I get to work, But like many others posting here, I will not let something as trivial as a reason stand in my way of showing the inept manufacturers just who they are are dealing with. I am not your run of the mill Dickhead, I am a Super Dickhead, after all, I bought it in the first place! What a Sh??e design?, why not use some of the sources of waste heat available around the exhaust system e.g at the manifold? they could even make the engine compartment more cramped than it already is, further excluding the none "trained/franchised" mechanics from having a go. Right - Soap box away now Thanks for the help, I appreciate it very much, I am now going to try to find the service kit, get a glow plug, get VAG-COM (and a Lap-Top or a fcuking long lead from my PC) to reset the fault code (or may just D/C the battery overnight), increase my stock of WD40, make sure I have a T20 and T25 Torx bit, charge up my digital camera, and get a pink sheet to lie on Have I forgotten anything? Cheers and thanks again Rob