i work for virgin media and i know u wont get charged to go back to bt but once u have sampled virgin b/band you will never go back bt b/band is a degraded service sent down a line that was designed to take voice calls thats y its slow vv slow i am an install engineer so i know what im talking about no1 else can offer 20meg as good as ours and soon 50meg will be hear so we will blow bt out ov the water and our b/band system was built for the job no changed like bt,s