andy kellett

Dear All, just to finish off the story I have got my Galaxy back, auxilary heater glow plug changed paid for by the Insurance company!!!!!!!!!!!!!!!! My line with the insurance engineer was that although proof either way was impossible, it was possible that 'shock' could have caused electrical or mechanical defects (for which I have considerable experience in after 25 years as a marine engineer in the Royal Navy) and although the glow plug may have the odds of failing at anytime of 1/1000, the odds that it happens as a taxi hits me is probably in the magnitude of 1/1, 000, 000). He agrred to have it inpsected by the local Ford dealer and befoe I new it I had a call that all repairs, including the glow plug, were complete and the car was ready for collection - at no cost!) - RESULT I also think that in the big scheme of things he may have thought to get a combative customer off his hands the

I have followed trailsl about the well documented problems with aux heaters (glow plug issues etc), however i need help with an unhelpful insurance company! I was stationary and hit by a black cab in the rear (replacement rear bumper required), the following morning I started my 52 plate 1.9 tdi to clouds of white smoke from what i now know to be the aux heater. The insurance company are refusing to pay for repair because the say 'that damage can not be done by the impact'. All I know is that it worked perfectly before and you could barely see car for smoke after! Something that has electrical connections and is mounted on the chassis surely could possibly be damaged by the impact or am i to believ by shear coincidence the rear shunt and my aux heater problrm are not connected?