I presume you have unclipped the fuse frame, raised it out of it's securing slots and lowered it face down to reveal the first layer of relays. You should now have the fusebox frame face down in front of you like a tray. Running along the right-hand side of the back of the fusebox and the front of the first relay tray should be the thick, black, braided wiring loom connecting to the fusebox. This is secured by two plastic ties top and bottom which will need to be cut in order to free the wiring loom and enable the first relay frame to be unclipped. Once you have cut the ties, pull the wiring loom away from the first relay frame a little. On each side of the first relay frame towards the top, there is a small black plastic tongue protruding from a narrow slot. By moving these outwards and at the same time pulling the top of the first relay frame, it unclips. After unclipping the top, lift the first relay frame upwards. You may need to push in the plastic legs at the bottom of the first relay frame at the same time. Once it is free of the back of the fusebox, rotate if clockwise and tilt it upwards and backwards out of the way. You should now see the second relay frame in all its glory! I did a sixty mile round trip in my car today in all conditions including motorway and it's driving better than ever. It pulls like a train without hesitation.